Enhanced UC

Enhanced UC is our own extensive hosted telephone system; with over 75,000 users taking advantage of the highly resilient solution, with 99.999% uptime since it's creation over ten years ago, and located in 3 UK Data centres.

Enhanced UC is the ultimate Unified communications platform in the market; utilising market-leading Cisco Handsets, Mobile app, Softphones, Desktop Software integration and controlled anywhere through its intuitive web-based administration portal.

 

Furthermore, it's packed full of features such as Presence, Hunt Groups, Auto-Attendant (IVR), Voice Recording, conference bridge, and built-in Disaster Recovery/Diversions.

 

Market Leading Handsets

Enhanced UC supports the latest Cisco & Yealink handsets, ranging from the popular Cisco 8841 desk phone, with its 5-inch colour screen and the green/red indicator lights to show who's on a call, through to the Yealink CP960 conference phone; with optional microphone extenders to ensure everyone's heard on those important conference calls.

Mobile Client

Never miss a call again with the Enhanced UC Mobile Client. Your mobile becomes another device to make, receive and transfer calls from; presenting your chosen number so your customers always know who’s calling, whilst still utilising your Enhanced UC Call plans.

 

Full Telephony use | Presence | Call Transfer | Contacts List | Call Record | 3-way Calling | Call History | Visual Voicemail

Desktop Client &

Soft Phone

Make, receive and transfer calls directly from your PC or laptop. Integrate with a headset for even clearer communication. Full control of your desk phone from your PC or Laptop.

Chat | Presence | Click to Dial | Text messages | Call Diversion | Call Transfer

Multiple locations:

One phone system

Seamlessly bring all your site’s telephony together. Transfer & route calls between sites easily know who’s calling using one CRM integration.

Always up to date

Enhanced UC is always up to date. All new features and upgrades are automatically applied without you or your IT team needing to worry about them.

Perfect for Home and Flexible working

Enhanced UC makes working away from the office quick and simple. The Mobile and PC apps work in unison with your desk phone, so you can continue to take calls wherever you are.

Reception Console

(PC Soft client)

Empower your receptionist with the Enhanced UC Reception console. The feature-rich, desktop software allows your receptionist to drag and drop calls to staff, adjust call queues and manage incoming calls quickly and efficiently.

Night and day mode override | Drag and Drop call transfer | Redirect calls to Voicemail | Built-in conference bridge

Highly reliable &

Scalable

With unparalleled reliability and disaster recovery planning out of the box. Couple this with the ability to add or remove users quickly and easily, Enhanced UC is the business phone system that can scale as you grow.

Work smarter -

not harder!

With a wealth of features, such as CRM integration, easy to use online portals and cutting edge mobile support, you can continue to manage and grow your business easier than ever before.

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Easy to use call park, call divert and call routing

Enhanced UC’s simple and easy call park system makes call transferring a breeze! Swap calls from your desktop phone to your mobile or PC Soft Client and make changes to your business’s call routing all with a few simple clicks.